Get In Touch
+44 079 134 1364
sales@etradecollectivesltd.com
support@example.com
1 Penhale Road, 23 Wesley Court, Portsmouth, England, PO1 5EX
Frequently Asked Question!
You can contact us by email at sales@etradecollectivesltd.com or by phone on 07913413641. Our registered office address is 1 Penhale Road, 23 Wesley Court, Portsmouth, England, PO1 5EX
E Trade Collectives Ltd is a UK‑registered company based in Portsmouth, England, and operates as an online retailer (SIC 47910 – retail sale via mail order houses or via internet).
We aim to dispatch orders as soon as possible. Under UK consumer law, delivery should be made without undue delay and within 30 days unless a different time frame is agreed.
If your order has not arrived within the expected time, please contact us with your order details. As the retailer, we are responsible for the goods until they are delivered to you and will work with you to resolve the issue.
If you need to cancel or change your order, please contact us as soon as possible. For most items bought online, you may have a cancellation right under UK distance‑selling rules, provided you act within the allowed time period.
Yes, if there is a problem with your order or you have received a faulty or incorrect item, please contact us. We will provide information on how to return the item in line with UK consumer rights and our returns policy.
